FAQ
Good questions.
How long does it take?
We turn your chosen design into your website within 24 hours of receiving all your content (logo, photos and text). Delays in content, domain transfers, third-party services or custom requests can extend this.
Do I need to know how to code?
No. You choose a design, fill in a simple form about your business and we do the rest.
Who owns my domain?
Your domain is registered in your business's name. Domain registration and renewals are billed separately from your plan.
Can I change my content later?
Yes. Starter includes one small content update per month and Business includes two. Larger changes are quoted before we start.
What happens if I miss a payment?
We'll notify you and send reminders. If the account stays unpaid after the grace period in our terms, the website is suspended — not deleted. Once payment is received, it's restored.
Can I cancel?
Yes. All plans are month-to-month with no lock-in contract. Give us 30 days' notice and pay one final month's fee as your cancellation fee.
Can I move my website elsewhere?
Ownership customers receive the agreed website files and can migrate at any time. Monthly-plan websites stay licensed to you while your plan is active.
Is email included?
Business email isn't included by default. We can set it up for you at an extra cost.
Can I sell products online?
The Storefront template supports product showcases with WhatsApp ordering. Full online stores with card checkout are a custom project.
How do I get support?
Email pollen@buntuhostings.co.za or WhatsApp us. We reply within one business day.