Legal

Cancellation & Suspension Policy

Last updated 12 October 2026

Missed payments

If a monthly payment fails, we'll notify you and send a secure link to pay or update your payment method. Reminders are sent after 1, 3 and 7 days.

Suspension

If the account remains unpaid 14 days after the failed payment, public access to the website may be suspended. Your website and data are not deleted on suspension.

Restoration

Once the outstanding amount is paid, your website is restored and you'll be notified.

Cancellation

All plans are month-to-month with no lock-in contract. You can cancel at any time by giving 30 days' written notice. A cancellation fee equal to one month's plan fee applies, covering the 30-day notice period.

After cancellation

We keep backups of your website for 60 days after cancellation, after which they are permanently deleted. Ownership customers can request their website files for migration during this period.

Refunds

Payments for work already started are non-refundable. If we cannot deliver your website, you'll receive a full refund of that payment.

Questions? Email pollen@buntuhostings.co.za. Buntu Hosting, Midrand, Gauteng, South Africa.